store policies
store policies
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free ground shipping on contiguous US orders over $60 for a limited time only
you will not be charged when you check out if your order is more than $60
order tracking
follow the link below to find out about:
payment options
order tracking
Ground shipping rates for Contiguous U.S. customers
phone orders
order total
shipping and handling
up to $25.00
$250.00 up
security and privacy
state sales tax
terms of use
customer service
You should receive your order within five  to ten business days (not counting weekends or holidays, or day
order was shipped) from when you place your order, depending on where you are located.
We ship by  both UPS Ground and the US Postal Service depending on cost and other considerations, so
please include both PO Boxes and physical addresses when filling out your shipping information  (if
applicable). If you prefer one or the other carrier, let us know in the "Comments" section of your shopping
cart and that you are willing to pay actual shipping if the cost of that carrier is more than our standard
charges. If you are having your items shipped to a commercial location, please give us the name of the
business in addition your name and address. UPS may need a signature at the time of delivery, so be sure
to use a delivery address where someone will be available to sign for it during business hours. If UPS is
unable to deliver the package after three attempts, you (the customer) will be responsible for return
charges and new shipping costs incurred. If you reject your order and it is returned to us, the cost of return
shipping will be deducted from your credit for the order.
In placing your order, you agree that if you provided an inaccurate address which results in UPS
charging for an address correction ($5.00-$10.00 charge), we may charge this fee to your credit
card. Once your order has shipped, this fee may be charged by UPS even if they are informed of an
address correction.
shipping to Alaska, Hawaii, APO & other non-contiguous US areas
We charge actual shipping to Alaska, Hawaii, and APO and other non-contiguous US areas. The estimate
are similar to the rates above but depending on the weight and size of the items, the costs can vary greatly
from the estimates in your shopping cart. If they exceed estimates by more than $5.00, we will contact you
by email . You can avoid this delay by giving us special instructions in the "Comments" section of your
check-out cart. Please look for these communications after you place your order to expedite the process.

We can only send expedited orders to Alaska (not to Hawaii, APO, or other non-contiguous US areas), and
then only by two day air or overnight. Please read below (EXPEDITED SHIPPING) for more information.

Due to rising shipping costs, we cannot offer free shipping over $60.00 to non-contiguous states and US
areas, but  we do give a $5.00 shipping credit to orders that otherwise meet free shipping criteria. This
credit will already be reflected in your estimated shipping costs.
expedited shipping
We can send your order faster for an additional shipping charge.
We send expedited orders by USPS.

Expedited orders must be received by 7:00 AM EST in order to arrive in the stated time. Note that shipping
days are business days only, Monday through Friday, not counting holidays, and do not include the day the
package ships. For example,  if you placed your order after 7:00 AM EST on a Friday, and chose  "2 Day
Shipping", you would not receive your order until the following Wednesday.
International and Puerto Rico shipping information
We are currently ship to Canada, Australia, and New Zealand but are unable to ship  to Puerto Rico, we
apologize for the inconvenience! Shipping estimates to these destinations will appear in your cart before
you confirm your order, and we will contact you if shipping will be more than is estimated for your
approval. These estimates are based on items fitting in a legal size Priority Mail envelope, so large or
bulky orders are likely to be more.
orders not arriving
If your order has not arrived within two weeks, or if you track your order and  the shipping company states
that the order has been delivered, but you have not received it, contact us immediately. We are unable to
refund or replace orders if they are not reported missing within 30 days of the date of the order having been
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